Frequently Asked Questions
What makes MORRISON products special?
All MORRISON products are designed and handmade by Elle Morrison. They are luxurious, customizable leather handbags and accessories handmade in the USA. These products are built to last a lifetime and distinguish with age. Product customization allows everyone to create a perfect MORRISON handbag or accessory that showcases their personal style.
Where/How do I purchase a House of Morrison product?
Currenty, MORRISON bags & accessories are only sold through www.houseofmorrison.us. Our ultimate goal is to open boutique retail locations in Dallas & Houston. For now, please purchase your MORRISON bag or accessory through our Shop page.
What payments are accepted?
We accept American Express, Discover, Mastercard & Visa via online purchases.
I've really been wanting a ________ bag. Will there be a style like that soon?
Yes! Before the Grand Opening in the Summer of 2015, more styles will be added. Please check back or message us!
What if I would like to make a change to an order I have placed?
Once you place an order, cutting & sewing begin promptly. Please contact us as soon as possible to request any changes to your order. Changes must be requested within 24 hours of placing an order. In some cases, changes may not be able to be made to an order.
I received my product and it is different than I expected. How do I contact House of Morrison?
For any questions regarding a purchased item, please call (713) 702-0414 or email firstname.lastname@example.org within 14 days of delivery. We will do our best to make sure you are happy and love your purchase!
Can I exchange my purchase for a different item or size?
Exchanges will be made on a case-by-case basis. Please contact House of Morrison within 14 days of delivery.
I would like a custom design. How do I go about ordering the item?
Custom work is best done over the phone or video chat. During the chat, we will discuss leathers, colors, straps, style, etc. Please visit our Contact page and a House of Morrison representative will get back to you to start planning your design soon.